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Dear Support Team,

I have been waiting many days for my withdrawal to be processed, and this delay is completely unacceptable. My account is fully verified, and there is no valid reason for further postponement.

I expect my withdrawal to be approved and processed immediately. If this issue is not resolved without further delay, I will proceed with an official complaint to the relevant licensing and regulatory authorities, as well as escalate the matter through all available consumer protection channels.

Please treat this matter with urgency and confirm when the payment has been processed.

I expect your immediate action.

Sincerely,

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Stay safe.

Dear googlino11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you made any successful withdrawals before?

What types of games did you play to accumulate your winnings?

Have you accumulated your winnings with or without an active bonus?

Have you contacted the casino customer support to ask about the reasons why your withdrawal request is delayed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear googlino11,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika