Rich Royal Casino - Pelaajan varat on takavarikoitu.

They didn't even take my money, they took it from my account and I was told to play and they called my page.

Ούτε καν μου έφαγαν τα χρήματα τα πήραν από το λογαριασμό μου και Μπίκα να παίξω και μου κλησανε την σελίδα

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Why was your account closed? Has the casino provided any explanation?

Did you have a pending withdrawal at the time your account was closed?

Did the casino confirm that your withdrawal would be processed before the account was closed?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.