Rich Palms Casino - Pelaajien kotiutukset ovat viivästyneitä ja epäjohdonmukaisia.

This is about Rich Palms casino (richpalms.com) - I don't know why but it is not in your list so I had to choose a different casino in the dropdown.

My complaints is that they do not payout the amount that they say, they say $2500/2000 a week (depending where you look) but they only pay $1000 every ten days at best. I am hoping you can convince them to honor their specified payment schedule.

Thank You

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• How many pending withdrawal requests are currently in your account? If possible, please send me a screenshot of your withdrawal history showing the current transactions.
• When was the last time you successfully withdrew funds from this casino?
• Have you contacted customer support regarding the delays in processing your withdrawals? If so, what response did you receive?
• Which payment methods have you used to withdraw your winnings from this casino? Have you tried using different payment methods to see whether any of them are processed faster?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Thank you veronica I have emailed that to you now.

Thank you for your email. I have reviewed the Terms and Conditions of Rich Palms Casino, and this is what I found:

20.17. All withdrawals at Rich Palms Casino are limited to $500 or AUD 500 per day, or $2,000 or AUD 2000 per week. The Casino reserves the right to divide some payments into multiple installments and send them over a stated period of time. The withdrawal limits can be adjusted by the Casino according to the Customer’s VIP level. Please contact our Customer Support department for further information.

From the screenshot you sent me by email, I can see that you submitted a withdrawal request of $1,000 on 12 August, which was approved. An hour later, you submitted another withdrawal request of $2,000, which was cancelled.

• Was the second withdrawal request cancelled because your previous $1,000 withdrawal had already been approved on the same day, meaning that processing the additional $2,000 withdrawal would have exceeded the applicable weekly withdrawal limits?
• Also, am I correct in understanding that several of your $1,000 withdrawal requests were approved despite exceeding the daily withdrawal limit stated in the Terms and Conditions?
• Moreover, do you have any communication with the casino's customer support that could clarify why your withdrawal requests were cancelled? If so, please forward it to me at veronika.f@casino.guru as well.

You also mentioned that, at best, you receive your winnings every 10 days. Please send me a bank statement covering the last three months, along with a screenshot of your casino transaction history covering the same period, so that we can compare the processing times of your withdrawal requests.

Thank you in advance for your cooperation.

Hello epticolencecg,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru