RETAbet Casino - Pelaajan tilin sulkemispyyntöä ei oteta huomioon.

I requested that they permanently close my account, and they completely ignored it. They made me invest 10 euros, and I lost them all. It's not about the 10 euros; it's that these casinos do whatever they want.

He solicitado que cierren mi cuenta permanentemente y se lo han saltado a la torera me han hecho invertir 10 euros y los he perdido. No es por los 10 euros es que estos casinos hacen lo que quieren

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila