Rainbow Spins Casino - Pelaaja valittaa taloudellisista ongelmista.

Refuses to release my winnings

Dear Diane,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Are you waiting for your withdrawal to be processed? Have you tried discussing this problem with the casino?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Diane,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We reopened the complaint because we receive this message from Diane:

"I have given them all the id they wanted which was a lot they still refused to release my winnings and then they blocked my account so I cannot even apply for a withdrawl they completely ignore my emails and don't respond to my requests this is the worst site I have ever played on and I am sorry I played on it in the first place nothing but hassle and I am very angry"

Thank you very much Diane for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by submitting new complaints. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. 

I would like to ask Rainbow Spins Casino to join us and help us resolve the player's issue.

We haven't receive any answer from the casino yet. Please note, if you will fail to respond within the next 7 days the complaint will be closed as unresolved, which could lead to rating's deduction.

The complaint will be closed as unresolved as the casino did not respond to us within the given time. I'm really sorry we could not help you more with this case but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru