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It won't let me withdraw my money. It asks for deposits to unlock levels so I can withdraw more. Since I'm only on level 1, it only lets me withdraw 50 MXN, and even then, it doesn't arrive in my account. I can't withdraw the rest until I reach the next level. To reach the next level, it asks me to deposit money. The first time, it asked for 200 MXN, I deposited it, and now it's asking for more. I want my money back! 🙁

I spoke to the automated chatbot that came up and it told me to contact technical support, but there was no option to talk to them.

No me deja retirar el dinero, me pide depósitos para desbloquear niveles y pueda retirar más cantidad, como voy en el nivel 1 solo me deja retirar 50MXN y al hacerlo no llega a la cuenta y el resto no me deja hasta que pase al siguiente nivel, para el siguiente nivel te pide que ingreses dinero, la primera ves me pido 200MXN, los deposite y me pedía ahora más, quiero mi dinero🙁

Hable al chat robot que viene y me dice que me contacte a soporte técnico y no está la opción para hablar con ellos

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Legitimate and licensed casinos never require players to make additional deposits to unlock withdrawals or upgrade VIP status. These are typical tactics used by fraudulent websites to convince players to keep sending more money. Once a player makes the payment, the scammers often invent new reasons for further deposits or simply stop responding altogether.

Please do not deposit any more money in this casino or share any personal or banking information with them. Their goal is to exploit players’ trust and extract as much money as possible.

You can read more about scam casinos in our article here: https://casino.guru/guide/scam-casinos-warning

If you have any communication, payment confirmations, or screenshots showing their deposit requests, please forward them to me at kristina.s@casino.guru. This will help us document the case properly and warn other players about this fraudulent website.

Best regards,

Kristina