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Dear Purshotam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Do I understand correctly that you have accumulated your winnings with an active bonus? Was your account verified successfully in the past?

Was this an unsuccessful deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela

Thanks for reply me I understand he say I am higher play that's not a reason also he don't give me warning something state way remove my blance queenplay casino nevey pay big money still waiting pls help me

Regards

Purshotam

Do I understand correctly that your winnings have been confiscated due to placing greater bets than the allowed ones while completing bonus wagering? Looking forward to hearing from you.

Thanks can you process back to my amount.

Do I understand correctly that your winnings have been confiscated due to placing greater bets than the allowed ones while completing bonus wagering? Thank you.

Dear Purshotam,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.