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Hi, They have scammed me saying its all verified my account. next thing you know when i won and i withdraw they closed my account and all my money is gone

Dear Yosua,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified in the past? Have you received any successful withdrawals in the past? Could you please advise how long ago you have registered your account? Did you receive any explanation from the casino why your account has been suspended?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Yosua,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.