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I have been waiting for my completed withdrawals for 14 days

In the live chat you always get a new excuse and are put off

Warte seit 14 Tagen auf meine abgeschlossenen Auszahlungen

Im live Chat bekommt man ständig eine neue ausrede und wird vertröstet

Dear Glück,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

We can unfortunately not go into details as to why the player withdrawal was delayed but can confirm that the players in question has been paid the withdrawals. We are sorry for inconvenience caused.

Best Regards,

Team Pocket Play

Got some of my money so far

Habe bisher einen Teil meines Geldes bekommen

Hello everyone,

Thank you Pocket Play Casino for taking your time to look at this case.

Glück, would you be so kind as to clarify your last message? How much money you have managed to withdraw? How much money is left in your player account?

Dear Glück,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.