PlayMeth Casino - Pelaajan talletus on kiistetty eikä sitä hyvitetä.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

• I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated.
• Could you please share your communication with the casino regarding the issue?
• Could you please share a screenshot of the payment information given to you by the casino in order to make a deposit?
• Post the information here or send it to my email at tomas@casino.guru

Thank you very much for your understanding.

Best regards,

Tomas

Hey Tom, play meth is giving me the run around

Thanks for your reply.

Could you please share what payment information the casino provided you in the cashier section when making the deposit? Is the information available to you to review?

Have you made previous deposits to the casino using the same payment method?

Please let me know.

Dear Angd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru