Playbet.io Casino - Pelaajan kotiutus viivästyy ja tuki on hyödytöntä.

worthless casino and worthless support, I have waited 1 month for my withdrawal, the support just says they will look into it further but it never happens, the withdrawal is accepted on the site but no money in my bank account yet.... so don't play on this scammer site

thw supports dont to anything

Dear Simon1789, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Playbet.io Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before?  
• Could you please share the screenshot of your withdrawal request?
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

It was my first withdrawal and I haven't used any bonus.

and kyc is approved and ready

Det var mitt första uttag och har inte använt mig av någon bonus.

och kyc är godkänd och klar

Thank you very much for your reply, Simon1789. Please specify if you requested a withdrawal to the same payment method that was used for your deposits.

Additionally, could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here.

Thank you in advance.

I send info to the mail

Thank you very much, Simon1789, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Simon1789,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Playbet.io Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Given that the casino is licensed under the Curaçao Gaming Control Board, which currently does not have a formal procedure for handling complaints, there is no regulatory authority to escalate this matter to. I understand this is not the outcome you were hoping for. However, as previously mentioned, the unresolved status of this complaint will negatively impact the casino’s rating, potentially encouraging them to reconsider their approach. If the casino chooses to respond in the future, we will reopen the complaint and notify you by email.

Best regards,

Michal V

We’ve reopened this complaint at the request of Playbet.io Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Simon1789,

I was informed by the casino that the matter was resolved shortly after the complaint was raised. The delay was caused by an issue on the payment provider’s side, which unfortunately prevented the withdrawal from reaching your bank account.

As a result, the missing funds were added back to your account to rectify the situation. I understand that you then chose to continue playing with those funds.

I was also told that compensation was also provided at the time as a gesture of goodwill for the inconvenience caused.

Can you confirm this info?

I was trying to withdraw again via other providers which was denied 10 times so I played for the money to avoid having to deal with this company then I asked them to close my account as there is no point in continuing with this scam casino, got 10 free spins as compensation

Jag höll på att försöka ta ut igen via andra leverantörer vilket blev nekat 10 gånger så jag spelade för pengarna för o slippa krångla med detta bolag sen bad jag dom stänga mitt konto då det inte är någon idé att fortsätta med detta scamcasino, fick 10 freespins som kompensation

Dear Simon1789,

Unfortunately, there is nothing I can do for you in this case. If a payment is delayed, and the problem is on the payment provider's side, there is really nothing the casino can do. The fact that you chose to play with the funds that were returned to your account was your decision.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.