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I am submitting a complaint regarding a delayed and manipulated withdrawal on Piggy7.com (linked to Blazebet).

I requested a withdrawal of €358 on March 25, 2026. My account was fully verified, and all requested documents were approved. Despite this, the withdrawal remained in "processing" status for over 7 days, exceeding the casino’s stated timeframe of 1–2 business days.

After contacting support multiple times and only receiving generic responses, I logged into my account and discovered that my original withdrawal request had been removed without my consent, and the funds were returned to my balance.

Shortly after contacting support again, a new withdrawal request appeared on my account with the current date, effectively resetting the processing time. I did not authorize the cancellation of the original request or the creation of a new one.

This behavior is highly concerning and appears to be a deliberate attempt to delay the payout.

I am requesting:

Immediate processing of my €358 withdrawal

Clarification on why my original request was cancelled without my consent

Assurance that no further delays or resets will occur

I have attempted to resolve this directly with the casino, but their responses have been vague and unhelpful.

I appreciate your assistance in resolving this matter.

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Dear Morgiv,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Still not received the withdrawal

Dear Morgiv,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, i haven’t received the funds. Since they cancelled the initial withdrawal due to technical error on their end as they explained I was asked to submit a new request. The withdrawal is still pending, updates are vague from their end

Just received the withdrawal

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Morgiv,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla