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I was credited with 10 free spins on slot cash camel and while I did 20 and having 3 spins the game still showed damage which was never solved despite repeated remarks and chat conversations finally after many hours the experts decided that the game I played It was canceled, stealing basically 20 euros from me, instead they gave me 10 but free spins in another game that gave me 0.39 euros, so they took my money out of my pocket, of course I'm not going to fall for them again, you swindlers

με ειχαν πιστωσει 10 free spins στο slot cash camel και ενω τα εκανα 20 και εχοντας 3 spin ακομη το παιχνιδι παρουσιασε βλαβη η οποια δεν λυθηκε ποτε παρα τις επανηλειμενες παρατηρησεις και ομιλιες στο chat τελικα μετα απο πολλες ωρες αποφασισαν οι ειδικοι οτι το παιχνιδι που επαιξα ακυρωθηκε κλεβοντας στην ουσια απο μενα τα 20 ευρω αντ αυτου με δωσαν 10 αλλα free spins σε αλλο παιχνιδι που μου εδωσαν 0.39 ευρω ετσι με πηραν τα λεφτα απο την τσεπη φυσικα δεν προκειται να ξανα πεξω σε αυτους απατεωνεεες

Dear Dimitrios,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any related communication to petronela.k@casino.guru? When you’ve been offered another 10 Free Spins, did you try to communicate a different kind of reimbursement with the casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Dimitrios,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.