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I registered on the platform, deposited 100 MXN, and won 4,868,589 MXN. It's a lot, I know, but at least they should pay me something since I already earned it. To withdraw, it asks me to deposit more, but I haven't deposited any more. There's no customer service; it's just a bot. VIP withdrawals are limited to once a day and 500 MXN per withdrawal. I already deposited 100 MXN and wagered 100 MXN, which is what they require for VIP 1, and I should be entitled to withdraw only once and for an amount of 500 MXN, but it won't even let me withdraw that.

Me registre en la plataforma deposite 100mxn y gane 4868589 mxn es demasiado yo lo sé pero aunque sea que me pague algo por qué ya me lo gane, para retirar me pide que deposite mas, pero ya no deposite mas no tiene servicio al cliente solo es un bot, tienen los retiros de vip límite una vez al día y 500 por retiro yo ya deposite 100 y jugué 100 en apuestas que es lo que piden para vip1 y tendría derecho ya a retirar solo una vez y por un monto de 500 pero ni eso me deja retirar

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Dear Gar1802,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center