PariPulse Casino - Pelaajan kotiutus on viivästynyt.

​"I made a withdrawal request of 50,000 TL 19 days ago. This is my 3rd support request. My 1st and 2nd support requests were closed, but both times they only sent 5 TL, as if mocking me. Every time I write to them via email, they just repeat the same nonsense template responses over and over again.

​After that 50,000 TL request, I made two other withdrawals of 2,000 TL and 7,000 TL, which they actually processed and sent. However, despite processing those smaller amounts, they still haven't sent my initial 50,000 TL withdrawal for 19 days. They are clearly stalling and making a mockery of the situation!"

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sasuke97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please specify how much is currently pending and how much is left on your player's balance to withdraw?
• Could you please share with me your communication with the casino when you contacted them regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sasuke97,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas