PariPesa Casino - Pelaajan lupaama hyvitys on takavarikoitu.

They promes me refund but then took it back!! They knew i was addicted. Exactly like MegaPari this site knew. How can they promes me refund and then do like this??!

Dear JesselitoK,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PariPesa Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please share your self-exclusion request sent to the casino?
• Could you please forward both emails you received from the casino regarding your refund to my email?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear JesselitoK,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Here you can see their email to me!

Här ser ni deras mail till mig!

Dear JesselitoK,

thanks for your reply.

Could you please share the self-exclusion request you sent to the casino, in which you mentioned gambling problems to the casino for the first time?

Forward the original request to my email at tomas@casino.guru

I apologize for the inconvenience.

Hi, I don't have that information anymore as I deleted everything related to all the bookmakers. However, you can read that they are going to give me a refund (which they also said they sent)... I haven't received what they promised. Not a single penny.

Hej, jag har inte sån information kvar då jag raderade bort allt med alla spelbolag att göra. Dock kan ni ju läsa att dem ska ge mig en återbetalning (som dem även sagt att dem skickat)… Jag har inte fått det dem lovar. Inte fått en krona.

Dear JesselitoK

Could you please forward the whole email exchange regarding the refund between you and the casino support to me for review?

Send this information to my email at tomas@casino.guru I apologize for the inconvenience.

Dear JesselitoK,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What are you talking about? I emailed you? You replied to my email and I replied to it too. Without getting a reply.. It really feels like you are on the side of the companies. You seem to support gambling addiction just like the companies. Absolutely unbelievable

vad snackar ni om? Jag har ju mailat er? Du svarade på mitt mail och jag svarade även på den. Utan att få svar.. Det känns på riktigt som att ni är med på bolagens sida. Ni verkar stödja spelberoende precis som bolagen. Helt otroligt

Thanks for pointing that out.

I am sorry you feel this way. We'll do what we can based on the evidence you present to support your complaint.

As I explained in my email, the context regarding your email exchange with the casino is not clear.

Please forward the entire email exchange to me, not just screenshots. I apologize for the inconvenience.

Now I think I did the right thing.

nu tror jag att jag gjort rätt

I understand your frustration.

Sadly,

Without evidence that you informed the casino about your gambling problem, we are unable to confront the casino and conclude that the casino should have protected you. Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.