Parik24 Casino - Pelaajan tili on suljettu ja vahvistus käynnissä.

I was a VIP player for 1-2 years, then they decided to block and send my account for verification, which lasts more than 2 months, support does not respond.

Был вип игроком на протяжении 1-2 лет, тут решили заблокировать и отправить аккаунта на верификацию которая длится больше 2 месяцев, поддержка не отвечает.

Dear konfic1337,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Good afternoon, yes, a couple of days but not months.

I have provided all the necessary documents (selfie, photo of the document, confirmation of deposits)

I sent the last one 4 weeks ago, they didn't ask for new ones and told me to wait, it's been a long time

Добрий день, так пару днів але не місяців.

Я надав всі необхідні документи(селфі, фото документа, підтвердження депозитів)

Надіслав останній 4 тижні тому, нових не запитували і казали чекати, вже дуже довго

Dear konfic1337, did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear konfic1337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon, the issue is resolved, thank you.

Доброго дня, питання вирішене, дякую.

Dear konfic1337,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru