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Good afternoon, I opened an account on February 26, 2026. I made several deposits totaling €309 without bonuses. I was lucky and won €1100 on the same day, the 26th. I tried to withdraw the maximum amount, which was €500. Their terms and conditions state a 3-day processing time, as they told me no documents were required, but I sent them anyway. After the 3 days passed, I've been sending emails and chat messages, and they always give generic responses: "Your withdrawal is in queue," "Your money is safe." Coincidentally, they canceled it today, Friday, claiming my bank rejected it, which is a lie since I called my bank and they told me there was no record of an attempted deposit on my Mastercard. Now they've made me reapply, so that the countdown starts from zero on Monday. They just want to hold onto the money so I'll gamble it away and lose it, since I've already lost the rest. I asked them for the license, but they refused to give it to me, saying it's hidden on their website.

Buenas tardes, me abri una cuenta el día 26/022026. Hice varios ingresos con un total de 309€ sin bonos. Tuve suerte y gané 1100€ el mismo día 26 intenté retirar el máximo que era 500€. En sus términos y condiciones pone 3 días ya que me dijeron que no hacía falta documentos, de todas formas yo se los envié. Tras pasar los 3 días he estado mandándoles email y chat, y siempre dan respuesta genéricas, su retiro está en cola, su dinero está seguro, casualmente me lo cancelan hoy viernes, según ellos mi banco lo rechazó, cosas que es mentira ya que llame a mí banco y me dijo que en mi MasterCard, no había nada de intento ingreso. Ahora me han hecho volver a solicitar, para que para que empiece a contar desde cero el lunes, solo quieren retener el dinero para que lo juegues y lo pierdas, ya que el resto del dinero lo perdí.Les pregunte por la licencia, se negaron a dármela, ya que en su web lo tienen oculta

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Dear Srcampos40,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Srcampos40,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Karla