Pandido Casino - Pelaajan tili on suljettu.

Hi, I won some slots and all of a sudden my account was blocked and I can no longer access it.

Salve ho fatto delle vincite alle slot e tutto ad un tratto mi e stato bloccato il conto e non ci posso piu accedere

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pandido Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played with this casino for 3 weeks and my account was blocked on 02/02/26, the winnings come from slots, I played with both real balance and bonus

ho giocato con questo casino per 3 settimane ed il mio conto e stato bloccato in data 02/02/26, le vincite derivano dalle slot , ho giocato sia con saldo reale che con bonus

Thanks for your reply and the information provided.

Did the casino conclude the review of your account since your last post?

Was the casino in contact with you regarding any additional documents or similar requirements?

Please let me know.

that is all they said

Dear Mando001,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Pandido Casino representative to join this conversation.

Dear Pandido Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I am extending the timer for an additional 7 days. In the meantime, I will also attempt to contact the casino outside of this public thread to request their cooperation in this matter.

Thank you for your patience.

Dear all,

The Pandido Casino team has informed me that they are currently unable to reply in the public thread. Therefore, they asked me to post the following message on their behalf:

"Dear All,

Thank you for reaching out to us.

We are currently conducting a detailed review of the claim to ensure all information is thoroughly evaluated.

We will provide you with a formal response as soon as the investigation is complete.

Thank you for your patience.

Kind Regards,

Pandido Casino Team"

We will keep the complaint open and wait for the casino’s final response.

Thank you for your patience.

Dear all,

I would like to inform you that I am currently in contact with the casino regarding this case, and the matter is still under review on their side. I will provide an update in this thread as soon as I receive further information from the casino.

Thank you for your patience.

ok

Dear Mando001,

The casino representative has informed me that additional information has been requested internally in order to assist with the investigation of your claim.

They are currently gathering the necessary data and will provide it as soon as it becomes available.

Thank you all for your patience and understanding.

Hi, I shared with you via email a document that the casino sent me. I invite you to check your mailbox.

salve le ho condiviso via mail un documento che il casino mi ha mandato la invito a controllare la sua casella postale

Dear Mando001,

Thank you for your message. I confirm that I have received the document you shared via email.

Dear all,

The Pandido Casino team has informed me that they are still awaiting the requested information from their internal department.

They have followed up internally to expedite the process and will provide an update as soon as the necessary data becomes available.

Thank you for your patience.

perfect thank you

perfetto la ringrazio

Dear all,

Thank you for the update. I confirm that I have received the evidence from the casino.

Due to the ongoing holidays and my current workload, I will need some additional time to review the materials internally. I will provide an update in the thread as soon as the evaluation is completed.

Thank you for your patience.

Dear all,

Thank you for your patience.

Following the review of the materials provided, I have requested additional supporting information from the casino to further clarify certain aspects of this case.

I am currently awaiting their reply and will provide an update in this thread as soon as the requested information is received and reviewed.

Thank you for your continued patience and understanding.

Dear all,

Thank you for the update and for providing the additional supporting evidence.

I confirm that I have received the materials. I will need some time to carefully review the information to ensure everything is properly evaluated.

I will provide an update in this thread as soon as the review is completed.

Thank you for your patience and understanding.

Dear all,

Thank you for your patience.

I would like to inform you that I have contacted the casino representative via email and requested additional supporting information to further clarify certain aspects of this case.

Thank you for your continued patience and understanding.

Dear all,

The casino has informed me that they are currently gathering the additional evidence requested for this case.

I will extend the timer by an additional 7 days to allow them time to submit the requested materials. Once received, I will review the information and provide an update accordingly.

Thank you for your patience.

Dear all,

I am extending the timer for an additional 7 days to allow the casino sufficient time to provide the requested supporting information.

Once the materials are received, I will review them and update this thread accordingly.

Thank you for your patience and cooperation.

Dear Mando001,

After carefully reviewing all the information and supporting evidence gathered during the investigation, I regret to inform you that we are rejecting your complaint as unjustified.

Based on our review, we found sufficient grounds supporting the casino’s actions and do not consider their decision to have been unfair or unjustified under the applicable terms and conditions.

I understand this is not the outcome you were hoping for. However, based on the available evidence, we are unable to proceed further with this complaint.

Kind regards,

Barbora

Casino.Guru