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I had 1325€ canceled from my account today. The VIP manager does not answer. How can that be?

Mir wurden heute 1325€ von meinem Konto storniert. Der VIP Manager meldet sich nicht. Wie kann das sein?

Dear Unioner58,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Could you please advise if your winnings were accumulated with or without an active bonus? Which games you’ve been playing (live games, slots, or multiplayer)? If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Unioner58,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.