Opabet Casino - Pelaajan kotiutus viivästyy vahvistusongelman vuoksi.

Hi, this scammers are saying my credit card isn't verified so my withdraws are being rejected. The problem is when I enter into my profile, my credit card is verified. The chat doesn't help too much, they say I only can verify my account in verification section. They say my credit card isn't verified because I haven't send a picture when it is blank. Instead I have sent a picture of my bank following his steps but he is ignoring my messages.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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Dear PragmaticoH,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please clarify which documents you have already provided and when exactly you sent the last one?
• Have you submitted all the requested documents in the correct format following the casino’s later notification?
• Additionally, could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

Hello, I have sent the communication to the email which you have provided.

Dear PragmaticoH

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kajka (karla.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear Opabet Casino Team and PragmaticoH

My name is Karla, and I will be assisting with this case.

To ensure full transparency, I would like to kindly invite you to join this conversation so we can clarify the situation together.

According to the player, their credit card appears as verified within their account, yet withdrawal requests continue to be rejected due to an alleged verification issue. The player also reports that they have already provided the requested documents, but no clear explanation has been given regarding what is missing or incorrect.

Could you please clarify:

• Why the player’s credit card verification is being rejected, despite showing as verified in their profile?
• Which specific requirement or element is still outstanding for successful verification?
• Whether the player needs to provide an alternative document or a different format?

A clear explanation will help us guide the player correctly and avoid further delays.

Thank you very much for your cooperation. I look forward to your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I already checked the card, the casino trash refused to pay me what I'm owed for "cheating" but of course, if I post a review warning about this it will be rejected for reasons I don't know.

PS: They're not going to answer.

La tarjeta ya la verifiqué, la basura de casino se negó a pagarme lo que corresponde por "hacer trampa" pero claro, si pongo una reseña alertando de esto será rechazada por razones que yo desconozco.

PD: No van a responder.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, The next step would be contacting the AOFA Gaming Authority itself. Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own (karla.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Karla Mayfly