OKBet Casino - Pelaajan kotiutuspyyntö hylätään.

I have registered on Ok bet and played now they are denying me a withdrawal, first I was instructed to deposit an amount more R350 which I did, now they say I must deposit more to make 800.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Zilungile87,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with OKBet Casino. We have received several complaints regarding the online scam casino OKBet, alleging fraudulent activity. Specifically, players report experiencing significant winnings, followed by requests from casino support for repeated deposits before withdrawals can be processed.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please share the link you use to log in to this casino, please?
• How long have you been a player?
• Have you been asked to complete the KYC verification, please?

I strongly advise against depositing any funds into this casino at this time. We are currently verifying its legitimacy to ensure it is not a fraudulent imitation. As a precautionary measure, please refrain from sharing any personal information.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Zilungile87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Why is my withdrawal being denied when I was instructed to deposit R350.00 and I did but now I’m required to deposit more?

Dear Zilungile87,

thank you for your message.

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. 

Thank you in advance. 

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Zilungile87,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina