OhMyZino Casino - Pelaajan voitot on takavarikoitu.

I am filing a formal complaint against OhMyZino Casino regarding the unfair confiscation of €1,017 in legitimate winnings.

Here is the exact timeline of the events:

The Deposit & Gameplay: I deposited €100 into my account. I played regularly and managed to win a total of €1,017. I strictly emphasize that 100% of this gameplay was conducted using my regular, legitimate Italian residential IP address. Absolutely no VPN or IP-altering software was active while these winnings were being generated.

The Discovery: In a subsequent session, I logged into my account simply to check my balance. It was at this specific moment that I realized my balance had already been retroactively slashed back to €100, and my €1,017 winnings had been entirely confiscated.

The Casino's Excuse: The casino claims that my winnings were voided due to the use of a VPN. However, this is factually incorrect and logically impossible. The €1,017 profit had already been fully generated and settled before any VPN detection occurred. No bets or gaming sessions were ever placed under a VPN connection.

It is possible that I may have accidentally logged into the OhMyZino website while my VPN was turned on for personal internet browsing security. The website does not restrict Italian players from using its services; therefore, I had absolutely no reason to disguise my location from the bookmaker.

The casino is using a subsequent connectivity detection as a retroactive pretext to avoid paying out a legitimate balance. According to fair gaming principles and standard ADR practices, a technical oversight during a simple login session should not invalidate winnings previously accumulated under full compliance with the Terms and Conditions.

I kindly request the AskGamblers team to intervene and ask OhMyZino to audit my betting history and IP logs. These records will clearly prove that all winning bets were 100% clean.

My desired outcome: The immediate restoration of my €1,017 balance and the approval of my right to withdraw it.

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Dear ciciodaz,

Thank you very much for submitting your complaint. I am sorry to hear about the confiscation of your winnings and understand your concerns.

To better understand your situation and investigate the circumstances surrounding the casino's decision, could you please clarify a few points?

• Have you successfully completed the KYC verification process at OhMyZino Casino?
• Did you claim or use any bonuses or promotional offers while accumulating the disputed winnings?
• Were your winnings generated through casino games, slots, sports betting, or a combination of these?
• Could you please provide the complete correspondence in which the casino explained why your winnings were confiscated, particularly its allegations regarding VPN usage?

Additionally, if you have any screenshots of your gaming history or account transactions showing when the disputed winnings were generated and subsequently removed, please provide them.

You can attach the relevant screenshots and correspondence directly to this complaint thread or forward them to karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your response.

Karla M.