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Hello! I played slots and bet on sports. I did not take any bonuses! The entire amount of $ 1098 is the amount of my deposits. When I put money on withdrawal for the first time, I immediately got my account blocked and blocked in the support chat! They stole all the money from my account! These are my personal funds! These are not even winnings! But my deposits! I did not receive any explanations. It seems to me that I have run into scammers! This is not an honest casino!

Здравствуйте! Я играл в слоты и делал ставки на спорт. Бонусов никаких я не брал! Вся сумма в размере 1098 долларов это сумма моих депозитов. Когда я поставил первый раз деньги на вывод я сразу же получил блокировку акаунта и блокировку в чате поддержки! Они у меня украли все деньги со счета! Это мои личные денежные средства! Это даже не выигрыш! А мои депозиты! Объяснений я никаких не получил. Мне кажется что я попал на мошенников! Это не честное казино!

Dear xray200,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise when exactly you created your account and when it was closed?
• Do I understand correctly that your account was closed after you deposited? Did you make any successful deposits in the past?
• Did you pass the verification before you lost access to the account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I created my account on April 12, 2025. The account was blocked on April 16. I made deposits gradually in parts. Since I lost the first deposits, and somewhere on the 5th or 6th deposit, I managed to win back the losing deposits and eventually the account had an amount that corresponded to all my deposits. I tried to withdraw funds, the support in the chat asked for photos of documents, I provided everything. After that, the account was blocked. And also blocked in the support chat. I did not receive any explanations by mail. I was not returned a single deposit!

Я создал свой аккаунт 12 апреля 2025 года. Аккаунт заблокировали 16 апреля. Депозиты я вносил постепенно частями. Так как первые депозиты я проиграл а где то на 5 или 6 депозите мне удалось отыграть проигрышные депозиты и в итоге на аккаунте образовалась сумма которая соответствовала всем моим внесенным депозитам. Я попытался вывести средства, саппорт в чате попросил фото документов, я все предоставил. После этого последовала блокировка аккаунта. А также блокировка в чате поддержки. Объяснений на почту я никаких не получил. Мне не вернули ни единого моего депозита!

Thank you very much for your reply, xray200. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

But I have nothing to provide you. The correspondence was only in the chat where I was blocked. I did not receive anything from them by mail.

Но мне нечего вам предоставить. Переписка была только в чате в котором меня заблокировали. На почту я ничего от них не получал.

Thank you very much, xray200, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello xray200,

I'm Michal, and I have taken over this complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter.

We would like to invite OB9 Casino to join the conversation.

Dear OB9 Casino,

Can you please provide us with an explanation as to why the player's account was blocked and their withdrawal was not processed? If this information cannot be disclosed publicly, please send it to me directly at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear xray200,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a legitimate license, instead, all indicates that they are listing fake licenses, there is, sadly, no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru