Novibet Casino MX - Pelaajan voittojen käsittely viivästyy.

They won't deposit my winnings; they're just pending, but they won't process them. These damn rats! These casinos should be investigated and shut down for being such crooks. I don't know why they closed the Betano casino. Honestly, I never had any problems withdrawing my winnings there; I didn't have to make any changes with these damn rats. It was just endless delays to withdraw. These are the ones whose licenses they should revoke, these damn rats!

No quieren depocitarme las fanancias solo estan en pendientes pero no me las ejecutan pinches ratas a estos casinos deverian de investigar y cerrarlos por pinche ratas Yo no sé por qué cerraron el casino de betano si la verdad con ese casino no tenía ningún problema para retirar mis ganancias no haciendo cambio con estas pinches ratas solamente las largas y largas y largas para retirar a estos son a los que deberían de cerrarle las licencias a estas p**** ratas

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear TonyRj19, 

Thank you for reaching out. I understand that this situation is incredibly frustrating, and I want you to know that we take every complaint seriously and do our best to assist with each case as fairly and transparently as possible.

However, I must emphasize that we do not accept threats or aggressive language. We are here to help facilitate a constructive resolution, but we ask that you communicate respectfully so we can effectively support you. If this approach does not align with what you’re looking for, we recommend seeking a different platform that may better suit your needs.

Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please clarify when exactly you requested the withdrawal? 
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Dear TonyRj19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru