NightBet Casino - Pelaaja ei ole vielä saanut voittojaan.

On the 4th of this month I went to withdraw 3000 euro only to be told there was a limit of 2000 euro I went ahead and tried to withdraw the 2000 ... in the mean time I won another 3770 euro which I was told I could make a second withdraw the next day once the first one was processed so I decided I would wait low and behold this went on for days so I wasted away what would have been a once in a lifetime win 5770 euro ... considering there is no limit withdrawal advertised on this site i feel robbed .... so since all this I still haven't received my remaining 2000 euro and was told every excuse under the sun on the Tuesday I was told I would have it within a maximum of 12 hours but again I was lied to ...I subsequently asked could I talk to a manager on Thursday and was told I would be contacted via email shortly but nothing again I asked for the finance department email was told it was sorted and they ignored that question I asked for there phone number there physical address .nothing I have not got one direct answer which is truthful.... at this stage I want my 2000 euro and some sort of compensation for the 3770 I could have had the response from the live chat is repetitive same rewrote stuff.. I hope you can help me here as I now feel im being made a fool of

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Cabra54,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have withdrew money here before with no problems in fact Ashley was very helpful the last time it was held up seems this time its worse they have done all the kyc.. at this stage now im been ignored on live chat and emails..... if they say 12 hours maximum why 4 days later is it still been held up .. I think they should change there advertised unlimited withdrawal and payout time rules so people like myself are more up to date with it

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Cabra54,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla