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i’ve deposited $30 on the 17/02/2026

17th of February 2026.

It was confirmed that my deposit was successfully processed and i have been waiting still for it to go into my pokie account.

i messaged them for help and they said they haven’t received it and to try again later.

nothing happened, i waited and waited and ended filing a complaint with my bank only for them to contact me saying they haven’t received it back and it has gone exactly where i intended for it to.

i want my money back or the funds into my casino account please.

i’ll attach photo of receipt below.

thank you.

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Dear isitbella,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful deposits to your account previously? Did you use the same payment method?
• Could you please share the deposit receipt here in this thread? It appears that it was not attached to your complaint.
• When exactly did you contact your bank regarding this issue?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear isitbella,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru