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I asked the same question over and over again by email, but I never got a response. The shipment did not proceed smoothly.

メールで何度も何度も同じこと聞いても一度も、その回答の返事がな出金荷なかなか進めず一度認証されたKYCも認証デキませんでしたなど、訳の分からいメールだけが来る

Dear amat06050706,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr. Vegas Online Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand you are trying to complete KYC in the casino, but you are unable to do so?
• Did you make any deposits in the casino?
• Have you accumulated any winnings in the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

That's right, I'm asking about KYC, but I'm not sure if I'll get a response. I haven't made a deposit.

I want to withdraw money

そうですKYCのことで聞いているのに、返事がないかとです入金はしてません

出金です、したいのは

I received an email, but I haven't heard anything from the email that the card will be invalidated.

メールが来ました、カード無効の手続きをするというメールから何も連絡がありません

The card has already been canceled due to credit card authentication, and when I contacted the company, they said that they could not provide the details of the canceled card. will return

I don't know what to do

クレジットカード認証で、もうそのカードは解約済で、その会社にも問い合わせた所、解約したカードの詳細は出せないと、言われ、そのまま伝え、メールも添付しているのに、いつもと同じ返事が返ってきます

日本語がうまく通じていないのか(翻訳)もうどうしてらいいのかわかりません

I was told that if I can't get proof of the card I'm asking Vegas, I'll have to wait 6 months.

I can't withdraw money for 6 months

Vegasに問いかけているカードは、証明が取れないのであれば６ヶ月待つしか無いと言われました

６ヶ月間、出金ができません

Could you please clarify if you made any deposits with the card that is causing you issues? Have you made any deposits in the casino or withdrawals from the casino in the past?

Please send me the recent communication you received from the casino about the issue to my email at tomas@casino.guru?

I'll await your reply.

thank you

Deposit is once on that card

I have never made a withdrawal

ありがとうございます

入金は、そのカードで一度あります

出金はしたことありません

send email

メール送ります

Thanks for the reply. Do you have a confirmation of any kind the card was issued in your name from your bank or the card company?

I am unsure if you mentioned this, but have you used the card for deposits in the casino in the past? Do your winnings come from the deposits made by this card?

Dear amat06050706,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.