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Dear Jean Carlos,

Thank you for submitting your complaint. I'm really sorry to hear about your problem. I have checked the casino website and this is what I found https://www.mobius.bet/:

I would recommend waiting a few days to see how the current situation escalates. It is going to take a while until the operator pays all the players. Could you please advise if you've been contacted by anyone from the casino already?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

the bookmaker has been closed for more than 1 month. They contacted me on September 8 to ask for my skrill account and make the deposit, I sent it to them and from there they never wrote to me again, I already waited too long for that reason I came to make my complaint, in the online chat it gave me the impression of giving any excuse not to give me my money

la casa de apuestas lleva cerrado mas de 1 mes. me contactaron el 8 de setiembre para pedirme mi cuenta skrill y hace el deposito, se los envié y de ahí nunca más me escribieron, ya esperé demasiado por eso vengo a poner mi queja, en el chat online me dió la impresión de dar cualquier excusa para no darme mi dinero

Thank you very much, Jean Carlos, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello jean carlos,

I looked at your complaint and will do my best to help you. I would like to invite Mobius.Bet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Today I received a message from mobius, in which my balance that they owed me after a long time .. They gave me my money

Hoy me llegó un mensaje de mobius, en ello mi saldo que me debían después de mucho tiempo..Me dieron mi dinero

Dear jean carlos,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru