Miami Club Casino - Pelaajan voitoille asetettiin yläraja.

They took $200 from my account supposedly for playing with the free bonus, which I had already met the wagering requirements for. After making the verification deposit, they gave me another bonus with a $2,000 rollover requirement, which was a nightmare. When it ended, I was left with $300, which I proceeded to withdraw, only for them to reduce it to $100 due to their "Terms and Conditions." I'm still waiting for the $100 payment; I hope they at least honor that withdrawal.

Me quitaron 200 usd de mi cuenta según por jugar con lo del bono gratis, el cual ya había cumplido con los requisitos de apuesta, después de realizar el depósito de verificación me dieron otro bono con 2000 usd de rollover el cual fue un infierno al terminar me quedé con 300$ los cuales procedi a retirar, para que después me lo redujeran a 100$ por su "Términos y condiciones" Sigo esperando el pago de los 100$ esperó y por lo menos cumplan con ese retiro

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link to the free bonus or a screenshot of the free bonus you activated and played with, showing the details of the bonus? My email address is veronika.f@casino.guru.
• Were your winnings capped at the maximum allowed amount immediately after you finished wagering your free bonus?
• What was the balance in your account when you made the verification deposit and activated another bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Pengxa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru