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On October 2nd I made a deposit of 100 euros using the Sofort method, a method I have used before and it has always worked. Unfortunately, the deposit is still in the "Pending" status and I don't understand why. I've tried more than once to ask for information but each time I get a different answer (once they tell me they will transfer the money to my account the next day, other times they tell me they won't have any more information, other times they tell me that another department is taking care of it, etc. etc.). The account is verified and I have already withdrawn funds

Am 2. Oktober habe ich eine Einzahlung von 100 Euro mit der Sofort-Methode vorgenommen, eine Methode, die ich schon früher verwendet habe und die immer funktioniert hat. Leider ist die Deposit immer noch in der Status "Ausstehend", und ich verstehe nicht, warum. Ich habe mehr als einmal versucht, um Informationen zu bitten, aber jedes Mal bekomme ich eine andere Antwort (einmal sagen sie mir, dass sie das Geld am nächsten Tag auf mein Konto überweisen werden, ein anderes Mal sagen sie mir, dass sie keine weiteren Informationen haben, ein anderes Mal sagen sie mir, dass sich eine andere Abteilung darum kümmert usw. usw.). Das Konto ist verifiziert und ich habe bereits Geld abgehoben

Dear ozmanmetin44,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello, good news! They put the 100 euros into my account! 🙂

Hallo, gute Nachrichten! Die haben die 100 euro in meine Konto angelegt! 🙂

Thank you ozmanmetin44 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick