Mega Win Casino - Pelaajan kotiutukset ovat viivästettyjä ja rajoitettuja.

I'm a Silver member with a withdrawal limit of €1,500/week. I currently have a balance of €900, but the casino is arbitrarily limiting me to only €100/week, citing "low deposits/transactions," a clause not included in the terms and conditions for my status. Despite attempts to contact me via email, I haven't received a response for over 5 days.

Sono un utente Silver con diritto a un limite di prelievo di 1500€/settimana. Attualmente ho un saldo di 900€, ma il casinò mi impone arbitrariamente un limite di soli 100€ a settimana, adducendo come scusa i 'pochi depositi/movimenti', clausola non presente nei termini per il mio status. Nonostante i tentativi di contatto via email, non ricevo risposta da oltre 5 giorni."

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send a screenshot of the limitation you encounter when trying to withdraw your winnings?
• When was the last time you deposited funds into the casino?
• When was the last time you successfully withdrew your winnings?
• Have you ever experienced a similar withdrawal limitation before?
• Did you accumulate the winnings you are trying to withdraw with or without using a bonus? If you used a bonus, please send a link or a screenshot.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Last deposit made on 8/4/26

Last withdrawal imposed by them of only €400 made on 30/4/26

In the past, I could easily withdraw up to €500 per week even though I was a new user and didn't have a VIP Silver account.

The €900 balance was not accumulated from bonuses or offers.

Thank you so much for your help

Ultimo deposito fatto giorno 8/4/26

Ultimo prelievo imposto da loro solo di 400€ fatto gg 30/4/26

In passato potevo prelevare tranquillamente fino a 500€ a settimana nonostante nuovo utente e nonostante non avendo conto VIP silver.

Il saldo di 900€ non è stato accumulato né da bonus né da offerte..

Grazie mille per l'aiuto

Thank you for the screenshots and for your reply. Before we proceed with the investigation, kindly forward me all the communication between you and the casino customer support regarding limiting your withdrawals at veronika.f@casino.guru.

Dear Antonio94017,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Antonio94017,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika