Mega Win Casino - Pelaajan kotiutukset ovat viivästettyjä ja rajoitettuja.

I'm a Silver member with a withdrawal limit of €1,500/week. I currently have a balance of €900, but the casino is arbitrarily limiting me to only €100/week, citing "low deposits/transactions," a clause not included in the terms and conditions for my status. Despite attempts to contact me via email, I haven't received a response for over 5 days.

Sono un utente Silver con diritto a un limite di prelievo di 1500€/settimana. Attualmente ho un saldo di 900€, ma il casinò mi impone arbitrariamente un limite di soli 100€ a settimana, adducendo come scusa i 'pochi depositi/movimenti', clausola non presente nei termini per il mio status. Nonostante i tentativi di contatto via email, non ricevo risposta da oltre 5 giorni."

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send a screenshot of the limitation you encounter when trying to withdraw your winnings?
• When was the last time you deposited funds into the casino?
• When was the last time you successfully withdrew your winnings?
• Have you ever experienced a similar withdrawal limitation before?
• Did you accumulate the winnings you are trying to withdraw with or without using a bonus? If you used a bonus, please send a link or a screenshot.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika