Maximalbet Casino - Pelaajan kotiutus hylätään.

It's a scam, the casino doesn't want to pay me

I don't think they advertise anymore.

Es una estafa, el casino no quiere pagarme

Creo que ya no se publicitan

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Have you contacted customer support to ask about the reason why your withdrawal requests are unsuccessful?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I've only made one withdrawal of €100 and there were no problems.

I haven't used any bonds.

I've only ever played sports betting

I have successfully passed the KYC verification

I've spoken to support several times and they always tell me the same thing: that I have to wait and that they're sorry for the inconvenience.

Solo he hecho 1 retiro de 100€ y sin problema.

No he usado bonos

Solo he jugado apuestas deportivas

He pasado con éxito el Kyc de verificación

He hablado varias veces con el soporte y me dicen siempre lo mismo, que tengo que esperar y que sienten las molestias

Thank you for your response. Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru, or post screenshots here. I appreciate your time and cooperation.

Hello beruco-26,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear beruco-26

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Please note that if the matter becomes solely about sports betting, we regret to inform you that we won't be able to assist you, as we do not have a department that handles such issues.

I've been waiting since May 11th for a €100 withdrawal.

And all Maximalbet tells me is that I have to wait.

I am successfully verified.

I think they're going to steal my money

Llevo esperando desde el 11 de mayo un retiro de 100€.

Y desde maximalbet solo me dicen que tengo que esperar.

Estoy verificado correctamente.

Creo que me van a robar mi dinero

Dear beruco-26,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Maximalbet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana