Marvel Casino - Pelaajan talletusta ei ole hyvitetty.

I have deposited 25 CAD and the deposited amount never been added to my balance despite the amount wa

I have contacted the support but I disnt receive any reply

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Dear Alprince2001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

The payment was deducted from my visa card.

And i have contacted the support of the casino multiple times and sent them the prove.

But I got no reply

Hello Alprince2001,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for the explanation.

Has the casino since credited your deposit?

Would you be able to share any recent communication with the casino regarding the missing deposit, if the issue persists?

Send the information to my email at tomas@casino.guru or post screenshots here.

Thanks in advance for your cooperation.