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They don't reply my query about my deposit not added 1900rs 24 hours gone mail, chat no reply nothing what kind of casino is this no reply my money is stuck no reply please help me

Dear fsa35700,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

But i don't who the payment gateway is my bank says it's already successfully added to payment gateway only casino knows the payment gateway but they don't reply anything

Hello sa35700,

Did you forward the deposit payment confirmation to the casino? Could you also please forward it to nikolas.b@casino.guru?

Dear fsa35700,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.