Magicianbet Casino - Pelaajan kotiutus on vireillä.

This site claims that all processes at Magicianbet are AI-powered, so the review, KYC verification, and cashout process only take a few minutes, even though they explicitly state it takes less than 30 minutes. However, my withdrawal from one days ago is still pending, even though my account has been KYC verified. My purpose in filing this complaint is to dispute their claims and seek justice for my pending withdrawal.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Ayunika0905,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Ayunika0905,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi,

Thank you for taking the time to share your concerns. We've reviewed your account and wanted to provide some clarification regarding what happened.

We can confirm that you've successfully deposited and withdrawn with us previously. In total, you've made 3 deposits amounting to $734.21 and 2 successful withdrawals totalling $2,590.00, which shows that withdrawals have been processed successfully on your account before.

Regarding the withdrawal in question, it was cancelled at your request while it was still pending additional verification. Due to a temporary technical issue, there was a slight delay before the funds were returned to your account balance, and we sincerely apologize for that inconvenience. As a small gesture of goodwill, we also credited your account with a free chip.

Once the funds were returned to your balance, we can confirm that they were subsequently played through in full.

We understand how frustrating delays can be and appreciate your patience while this was being resolved. We hope this helps clarify the sequence of events, but if you have any further questions, please don't hesitate to let us know—we're always happy to assist.

My account is fully KYC-verified; please follow up on this case immediately.

To make matters worse, my account has now been blocked without a clear reason.

Hello everyone,

Thank you both for your replies.

Ayunika0905, did you have any remaining balance in your casino account before you lost access to it? Thank you in advance for your reply.

Dear Ayunika0905,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I dont know, i forget about my balance

Dear Ayunika0905,

According to the casino's records, your winnings were played, and since you are not aware of having any remaining balance, we are unable to proceed with this complaint. Unfortunately, we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

If no active balance has been withheld, there’s not much we can do for you.

Due to the aforementioned reasons, we will now proceed to close this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.