Mafia Casino - Pelaajan tilin sulkemispyyntöä ei ole huomioitu.

Greetings,

I have requested the closure and self-exclusion of my account several times due to gambling problems, as shown in the emails I attach.

All my emails have always been answered vaguely, offering me additional bonuses to keep my account from being closed, even though I explained my gambling problem.

I am also requesting a refund for the money paid from my email requesting immediate closure, which was not accepted as specified in their terms and conditions.

Salve,

ho chiesto svariate volte la chiusura e l’auto esclusione del mio account per problemi con il gioco d’azzardo come mostrano le mail che vi allego.

A tutte le mie mail mi é stato sempre risposto in modo vago e offrendomi ulteriori bonus per non far chiudere il conto anche avendo spiegato il mio problema con il gioco.

Chiedo anche un risarcimento dei soldi versati dalla mia mail di richiesta di chiusura immediata non essendo stata accolta come invece specificato nei loro termini e condizioni.

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Dear Fixverolex99xxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling policy and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected] and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

• Have you clearly informed the casino about your gambling problem?
• Can you log in to your account now?
• What specific responses did you receive from the casino regarding your closure requests?

Thank you very much in advance.

Best regards,

Petra