Mafia Casino - Pelaaja ei ole vielä saanut voittojaan.

Ladies and Gentlemen

Dear Casino Guru Team

I made a deposit with a bonus. I successfully wagered my bonus and had a real money balance of (3400) euros.

There were no problems with this

I wanted to withdraw 3000 euros but now the problem begins

I have 3×500€ in the payout so a total of 1500€ in the payout

I made my first withdrawal on 02.10.25 on a Thursday

The casino has informed me that withdrawals will be processed within (3) Three business days

After the 3 working days were over they informed me that it can take a maximum of up to (5) five working days

Seven (7) working days have already passed

I have lost my remaining balance of (1500€) again

The casino lied to me and forced me to continue playing my remaining money of (1500€)

They deliberately did not process my withdrawals so that I cannot request further withdrawals

The maximum processing time had long been exceeded

So I now have a total damage of (1500€)

My payouts have still not been paid out

I am really mentally exhausted and have no patience anymore. I ask for help.

I have recorded several emails and conversations and I am constantly being lied to and always get the same answers

Sehr geehrte Damen und Herren

Liebes Casino Guru Team

Ich habe eine Einzahlung mit bonus in Anspruch genommen ich habe mein Bonus erfolgreich umgesetzt und hatte ein echtgeld guthaben von (3400) euro

Hierzu gab es auch keine Probleme

Ich wollte mir 3000 Euro Auszahlen lassen doch jetzt fängt das problem an

Ich habe 3×500€ in der Auszahlung stehen also insgesamt 1500€ in der Auszahlung

Meine erste Auszahlung habe ich am 02.10.25 an einem Donnerstag beauftragt

Das Casino hat mir mitgeteilt das Auszahlungen innerhalb (3) Drei Werktagen bearbeitet werden

Nach dem die 3 Werktage vorbei wahren haben sie mir mitgeteilt das es maximal bis zu (5) Fünf Werktage dauern kann

Mittlerweile sind schon Sieben (7) Werktage vergangen

Ich habe mein Restliches guthaben von (1500€) Wieder verloren

Das Casino hat mich Angelogen und mich dazu gezwungen mein Restliches geld von (1500€) weiter zu spielen

Sie haben bewusst meine Auszahlungen nicht bearbeitet damit ich keine weiteren Auszahlungen beantragen kann

Die maximale Zeitangabe für Bearbeitung waren schon längst überschritten

Somit habe ich jetzt ein gesamten schaden von (1500€ )

Meine Auszahlungen wurden immer noch nicht Ausgezahlt

Ich bin wirklich psychisch am ende und habe keine geduld mehr ich bitte um hilfe

Ich habe mehrere Emails Und Gespräche aufgezeichnet ich werde durchgehend Angelogen und kriege immer die selben Antworten

Dear Gentelman,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Atilla, the maximum time specified by the casino has been exceeded. I ask you to intervene.

Atilla die maximale Zeitangabe vom Casino wurde überschritten ich bitte sie einzugreifen 

Dear Gentelman, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Have you ever made successful withdrawals?

No I don't

Could you please confirm that you have passed the KYC verification?

No Verification was not required

Have you played casino games or bet on sports?

I played in the casino area

There are 1500 euros in the payout 3×500€

I have not cancelled any withdrawals and I had a total balance of 3400€

Since I was not allowed to do so, I could not make any further withdrawals. Therefore, I had to lose the remaining 1900 euros again.

The casino has and intentionally makes me wait 12 days for payouts so that I continue to play and lose everything, I find that really disrespectful

Currently there are 1500€ in the payout I have been waiting for 12 days for my payout

I have had several conversations confirming that I should have received my payouts long ago

I have conversations that confirm that I don't have to worry that everything has already been approved

Haben Sie schon einmal erfolgreiche Abhebungen vorgenommen?

Nein das habe ich nicht

Könnten Sie bitte bestätigen, dass Sie die KYC-Verifizierung bestanden haben?

Nein Eine Verifizierung war nicht erforderlich

Haben Sie Casinospiele gespielt oder auf Sport gewettet?

Ich habe im Casino Bereich gespielt

Es befinden sich 1500 Euro in der Auszahlung 3×500€

Ich habe keine Auszahlungen storniert ich hatte ein gesamtes Guthaben von 3400€

Da es mir nicht zugelassen war konnte ich keine weiteren Auszahlungen stellen Deshalb habe ich die Restlichen 1900 euro wieder verlieren müssen

Das Casino hat und lässt mich mit Absicht 12 Tage Auf Auszahlungen warten damit ich alles weiter spiele und verliere das finde ich richtig respektlos

Aktuell befinden sich 1500€ in der Auszahlung ich warte seid 12 Tagen auf meine Auszahlung

Ich habe mehrere Gespräche die Bestätigen das ich meine Auszahlungen schon lange erhalten haben sollte

Ich habe Gespräche die Bestätigung das ich mir keine Sorgen machen muss das alles schon genehmigt wurde

Dear Attila, I have sent you the evidence by email

Please ask the casino to participate in the conversation here

So that I can finally receive my payouts as quickly as possible

Lieber Attila ich haben Ihnen die Beweise per Email zugeschickt

Bitte fordern Sie das Casino auf hier an das Gespräch mitzuwirken

Damit ich so schnell wie möglich meine Auszahlungen endlich erhalten kann

Dear Gentelman,

Thank you very much for the information you’ve provided.

I understand your situation and how frustrating this waiting period can be. However, I kindly ask you to remain patient while we continue to look into the matter. Please also keep in mind that if the funds are used or lost in gameplay, it may limit our ability to assist you further.

Could you please confirm whether you’ve already received your three withdrawals, or if they are still pending?

Additionally, I wanted to let you know that I have not received any evidence from you by email so far. If you’ve already sent it, please resend it or attach it directly here so I can review it as soon as possible.

Thank you in advance for your cooperation and understanding.

Dear Gentelman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I would like to know if I am banned from this casino. Can I use my data to play at this casino?

Ich möchte wissen ob ich für dieses Casino gesperrt bin darf ich mit meinen Daten für Dieses Casino Spielen

Please invite the casino to participate in this complaint

I would like to know if my data is blocked?

The license has changed

The group has changed

Has my ban expired?

Bitte laden Sie das Casino ein um an dieser Beschwerde teilzunehmen

Ich möchte wissen ob meine Daten gesperrt sind?

Die Lizenz hat sich geändert

Die Gruppe hat sich geändert

Ist meine Sperre Abgelaufen?

Dear Gentelman, I understand your situation and how frustrating this waiting period can be. However, I kindly ask you to remain patient while we continue to look into the matter.

Could you please confirm whether you’ve already received your three withdrawals, or if they are still pending?

Thank you in advance for your cooperation and understanding.

Dear Gentelman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I would like to know if my data is blocked for this group, NovaForge.

I want a clear answer as to whether I am allowed to play; please invite the casino to a discussion.

May I use my data to play at this casino?

Ich möchte wissen ob meine Daten für diese Gruppe NovaForge gesperrt sind

Ich möchte eine klare Antwort das ich spielen darf bitte laden Sie das Casino Zum Gespräch ein

Darf ich mkt mein Daten für dieses Casino Spielen

I apologize, but we have found that this user has previously created multiple accounts on our website that were permanently banned for using abusive language.

As a result, this complaint will be rejected, and the user will be banned.