Ludios Casino - Pelaajan kotiutus on viivästynyt kuukaudella.

Hello, I deposited €400 into the casino on March 26, 2026, and played with a bonus. After fulfilling the wagering requirements, I reached a balance of €1967. Then, on March 30, 2026, I made two withdrawals of €491, which were paid out. Now, since April 8, 2026, a withdrawal request for €491 has been pending. I have asked the live support agent several times why my withdrawal isn't being processed and if any further documents are needed from me. The answer was always the same: I should wait. I've tried repeatedly to inquire about the problem and what it might be. I was always told to wait. Now I've been waiting for a month, and the withdrawal still hasn't been processed.

I request clarification of the facts of my case.

Thank you for your efforts. Kind regards.

DD

Hallo ich habe am 26.03.26 400€ eingezahlt in das Casino und mit einem Bonus gespielt. Nach dem umsetzen konnte ich einen betrag von 1967€ erreichen und dann habe ich am 30.03.26 jeweils 491€ betrangt und diese wurden auch ausbezahlt nun steht seit dem 08.04.26 eine auszahlungsanforderung in höhe von 491 in der warteschlange. Ich habe dem Support-Live agent schon mehrmals gefragt warum meine auszahlung nicht bearbeitet wird und ob es noch Dokumente von mir brauch. Die antwort war ich solle warten ich habe schon mehrmals versucht und nachgehackt ob es ein problem gibt oder was dasproblem sei. Mir wurde immer beantwortet ich solle warten. Nun warte ich seit 1 monat und die auszahlung wurde immer noch nicht bearbeitet .

Ich bitte um auflärung meines Sachverhalts

danke für die Bemühungen mit freundlichen Grüßen

D.D

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Dear Jonamia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Could you please let us know how long your last successful withdrawals took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra