LuckyStart Casino - Pelaajien kotiutukset hylätään.

I have a lot of problems with withdrawal and deposit . Was playing here many times all was working like cashing out the money and depositing , but when I need to verify my profile all transactions was rejected . Support was sending email that all documents confirmed , but than still having the same issue tried more then 100times support help they sending me back and forward try transferring by the bank then by visa then asking more info than asking to create a new bank account whyyy? Asking for a help looks like nobody taking serious about it and they waiting until you played all your money and in the end because of them resolving the problem for a weeks player lose everything and then they close the case . Because player have responsibility for him balance and what he is doing with it . When u need help support should fixe the problems emediatly.

Dear Aann,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Did the casino explain the need for you to create a new bank account?
• How much is your balance in the casino currently? Is there any withdrawal request pending on your account?
• Could you please share the relevant communication with casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Hello thats the problem I dont know if somebody fully verified my account or not but I get confirmation by email that all documents confirmed . No I dont have any pending orders cause everytime I try to withdrow it comes rejected. Adding here my Balance of my account and conversations .See bellow attachments .

Hello any news? Why still transaction in and out rejected?

I apologize for not replying sooner.

• Is there any pending withdrawal on your account?
• Which payment method did the casino recommend to you as an alternative for you to withdraw your winnings?
• Which of the deposits haven't reached your player's account? Have you contacted your payment provider?
• How is the missing deposit recorded in your deposit history found in the player's profile?

Dear Aann,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.