LuckMe Casino - Pelaajan valitus siitä, ettei hän saa bonusta.

Hello I didn't get a 100 free spins.

Hallo ich habe .eine 100 Freispiele nicht bekommen.

Dear Diana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s website to find out the bonus, but it seems to be gone. Could you please specify, where did you find it? Was it some special offer?

Since you’ve submitted your complaint yesterday, could you please confirm you still haven’t received your free spins?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Diana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

yes unfortunately I have not yet received the free spins. not even after several deposits. Diana H *********

ja leider habe ich die freispiele noch nicht erhalten. auch nach mehreren Einzahlung nicht. Diana H*********

Thank you very much Diana for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Diana,

I'm taking over your complaint. Was this a special bonus offered by the casino? Do you have a screenshot of the terms?

Dear Diana,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

No unfortunately don't have the 100 free spins . Diana Hildebrandt

Nein leider habe die 100 Freispiele nicht. Diana Hildebrandt

Not even after multiple deposits. Very bad casino. Bonus violation

Auch nach mehrmaligen Einzahlen nicht. Sehr schlechtes Casino. Bonusverletzung

I looked at the screenshot and noticed the bonus is available only for the first deposit. Was this your first deposit in the casino?

yes that's true but I didn't even get that. Diana

ja das stimmt aber selbst die habe ich nicht bekommen. Diana

Alright Diana, I will contact the casino and see if I can help.

We would like to ask the LuckMe Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Diana,

I tried to contact the casino repeatedly by email and Skype, but it failed to reply. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. There's an option to contact the Curacao Gaming Authority (complaints@gaminglicences.com) and submit a complaint there. ). It's not the best license out there, but they might be able to help. Please let me know how the gaming authority responded (my email address: peter.m@casino.guru). I wish I could be of more help.

Best regards,

Peter