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Hello, I first bet 100 euros and then activated the bonus, which is probably wrong and the 150 euros bonus was not credited, but the conditions nowhere state that you are not allowed to do this, only that you can use the bonus for 7 days can still activate after deposit The customer service only gave me ready-made standard answers

Hallo, Ich habe wohl zuerst 100 Euro gesetzt und dann den Bonus aktiviert, was wohl falsch sein soll und die 150 Euro Bonus wurden nicht gutgeschrieben, aber in den Bedingungen steht nirgends, dass man das nicht darf, sondern nur dass man den Bonus 7 Tage nach Einzahlung noch aktivieren kann Der Kundenservice gab mir nur vorgefertigte Standardantworten

Dear Kristian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise how much was your balance at the moment of activating the bonus? If it was zero, then this would be a reason why the bonus hasn’t been activated as the play from your last deposited funds was over. 

If you still had an active balance, when you’ tried to redeem a promotional code, please forward me a link of the specific bonus, or its name, and the communication between you and the casino. My email address is petronela.k@casino.guru. I hope, we will be able to help you with this case as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Kristian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.