LottoPark Casino - Pelaajien kotiutukset ovat viivästyneet 8 kuukautta.

Dear milenastavreva73, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Lottopark. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Can you please share the screenshots of your current withdrawal requests?
• Have your requests been rejected or have they been pending since the last year?
• Have you made any successful withdrawals before?  
• Could you please confirm if you have passed the KYC verification and when? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear milenastavreva73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru