Locowin Casino - Pelaajan kotiutus viivästyy vahvistusongelmien vuoksi.

I've been trying for a few days to resolve the issue with the address verification on my LocoWin account, and all they keep doing is rejecting my bank statements that contain my new address and ID number. It's not that complicated... but they keep rejecting it, and just today I won a €7,000 prize. It doesn't seem fair that I can't even enjoy the money when I'm lucky enough to win something like this. I don't know if anyone here can help me, but I'm going to be stuck like this for two weeks now, with money I want to withdraw that I can't because of the KYC verification.

Llevo unos días intentando solucionar el problema con la verificación de domicilio de mi cuenta de locowin, y solo hacen que rechazar y rechazar mis extractos bancarios que contienen mi nueva dirección y mi dni, no es muy complicado.. .pues nada ellos lo rechazan y justamente hoy e ganado un premio de 7000 euros y no me parece justo que para una vez que tengo suerte con un premio así no pueda ni disfrutar del dinero, nose si alguien aquí puede ayudarme pero son 2 semanas las que voy a hacer ya así con dinero que quiero retirar y no puedo por la verificación kyc

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Locowin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please explain why the address on your bank statement and your player's profile don't match?
• When did you register an account in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here. Make sure to include relevant responses you received from the casino.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas