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I applied for a payout of 550 euros on June 21st. Contacted mail and live support almost every day for 2 weeks. Always put off. Sometimes it was said that the payment had gone down, then it was said that the employees were overcharged... Again and again I am put off.

I have attached my requested payment and ONLY a part of the answers I received by email.

Habe am 21.6 eine Auszahlung von 550 Euro beantragt. Habe 2 wochen fast jeden Tag Mail und Live Support kontaktiert. Immer wieder vertröstet. Mal hieß es, Zahlung ist untergegangen, dann hieß es die Angestellten wären über belastet...Immer wieder werde ich vertröstet.

Ich hab im Anhang meine beantragte Auszahlung und NUR ein Teil von den Antworten die ich per E-Mail bekommen habe mal angefügt.

Dear eyeq77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear eyeq77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.