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I made a deposit of 150 euros that was withdrawn from my account and transferred, but it is not showing in the account where I made my deposit. This transaction is currently pending.

hize un deposito de 150 euros que fue retirado de mi cuenta y transferido pero no esta en mi cuenta en la cual realize mi deposito, dicha transaccion esta pendiente

Dear kevin_ddo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

When did you make the deposit?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards, 

Dominika

Dear kevin_ddo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.