Locowin Casino - Pelaaja väittää, että maksu on viivästynyt.

Hello good morning my problem is the following I entered this page where I entered 30 euros with a bonus of double by total error that I requested the deposit again with which everything was fine until I receive that I have to send bank details, card photo and registration where I live in total everything was fine until I withdraw my money without having used the bonus where it is now only in my account the 30 euros and they tell me that I can not withdraw the total that is 30 euros without bonus because once I withdraw it they removed it .... Only my money was in the bank and they cancel it again without explanation ... so I decide to continue playing with the bets and in the end I win 390.83 I am trying to contact them to withdraw and they continue without answering for more than 3 days and on the refund screen it shows my total in green and in bonus (0) I do not know what to do because if I make my refund I see that on Google most of them were removed I need help to claim my money

Hola buenas días mi problema es el siguiente ingrese en esta página en la cual ingrese 30 euros con un bono del doble por error total que pedí el ingreso de nuevo con el cual todo iba bien hasta que recibo que tengo que enviar datos del banco,foto tarjeta y empadronamiento donde vivo total todo bien hasta retiro mi dinero sin haber utilizado el bono donde está ya solo en mi cuenta los 30 euros y me dicen que no puedo retirar el total que son 30 euros sin bono por qué una vez lo retiren lo quitaron…. Solo estaba mi dinero del banco y me lo vuelven anular sin explicación… total que decido seguir jugando con las apuesta y al final ganó 390,83 estoy intentado en ponerme en contacto con ellos para retirar y siguen sin contestar por más de 3 días y en la pantalla de reintegro pone en verde mi total y en bono (0) no sé qué hacer por qué si efectuó mi reintegro veo que en Google a la mayoría se lo quitaron necesito ayuda para reclamar mi dinero

Dear Ivanpacheco,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Ivanpacheco,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Ivanpacheco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.