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I have requested a withdrawal since Sunday 03/22/2026 and they still haven't even approved the withdrawal. I've sent dozens of emails and countless live chats and all they've told me is to be patient and that my money will appear in my account as soon as possible.

Meanwhile, they say in 3 business days that they are doing the approvals and a week has passed!

Έχω κάνει αίτημα αναλήψεις από την Κυριακή 22/03/2026 και ακόμα δεν έχουν κάνει καν έγκριση της ανάληψης, στέλνω δεκάδες email και άπειρες ζωντανές συνομιλίες και το μόνο που μου απαντάνε είναι να κάνω υπομονή και ότι το συντομότερο δυνατόν τα χρήματα μου θα φανούν στο λογαριασμό μου.

Εν τω μεταξύ λένε σε 3 εργάσιμες ότι κάνουν τις εγκρίσεις και έχει περάσει μια εβδομάδα!

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Dear geko1994,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much, however I am still waiting for the withdrawal approval!

Ευχαριστώ πολύ πάντως εγώ ακόμα περιμένω την έγκριση της ανάληψης!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear geko1994,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla