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I made a €50 crypto deposit and it's been over a week and I haven't received anything.

J 'ai fais un dépôt de 50 euros en crypto ça fait plus d'une semaine que je n'est rien recu

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Dear mimi260713,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Hello, I sent a message to my service provider as you requested, and they confirmed that everything is in order. I have sent you the screenshots.

Bonjour j'ai envoyer un message a mon prestataire comme vous me lavait demander ils me disent bien que tout est en order je vous est envoyer les captures d'écran

Thank you for the screenshots.

Could you also send me a screenshot confirming that you filled out the correct address as well as the destination tag?

Additionally, could you please forward me the following documents?

• screenshot of your transaction history in your casino account
• communication with the casino customer support

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear mimi260713,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru