LiliBet Casino NO - Pelaaja ei ole vielä saanut voittojaan.

Hello,

I would like to file a complaint against LilBet regarding two withdrawals that were marked as successful, but I have not received the funds.

Details:

Withdrawal reference: 250123

Amount: NOK 3,000.00

Status: Successful

Date: 09/06/2026

Withdrawal reference: 250268

Amount: NOK 3,000.04

Status: Successful

Date: 10/06/2026

The total amount missing is NOK 6,000.04.

I have previously received withdrawals from LilBet to the same card without any issues. These withdrawals were sent to the same card and bank account that I have always used.

I have contacted LilBet support by email several times but have not received a response. I have requested proof of payment and ARN/RRN tracking numbers, but no information has been provided.

I am requesting:

Proof of payment for both withdrawals.

ARN/RRN tracking numbers for both transactions.

Immediate payment of the missing funds if the withdrawals were not actually processed.

I can provide screenshots showing that both withdrawals are marked as "Successful".

Thank you for your assistance.

Kind regards,

helene

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Helenenyg,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It’s been 14 days

Dear Helenenyg,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Have not recived anything

Dear Helenenyg, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Helenenyg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did reply on email

Dear Helenenyg,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Jana, (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly